Snooze Hotel Thonglor Bangkok

I left after 2 hours. The lady staff member was drunk and I didnt feel safe.. She disturbed.me at 11pm for deposit which was agreed I would arrange the following day. The room was dirty and unclean and although I was moved to different room it was still unclean. I booked for 2 nights based on the photos and reading the reviews. It seemed ok. It was not. The accommodation floor which was floor 4 stated no smoking in the building even though there a strong smell of tobacco in the corridor and in my room. I had to leave at 12 midnight to find other accommodation. A very poor experience. I have requested a full refund but the response from booking.com was totally inadequate. All they said was that I could leave feedback so as the property could improve based on that feedback. Booking.com has totally failed to understand the customers experience in this instance and I will be taking matters further. I am quite disgusted at their disinterest of the customer.

very bad , very dirty, no water for shower